…as outlined in previous posts, but my latest efforts to phone Microsoft’s local tech support via their 800 number still got nothing. So I got on Twitter and asked @XboxSupport if there was some way that I could just email a report to the staff and hope for the best in the next update. @XboxSupport sent me a link to a chat support, and during last night, I found out that one of my problems could not be resolved due to a setting that was way, way outside the tech’s power to change. The chat ended with us both smiling, and I filled out my survey with positive input. I really wished I’d save that chat with Gina too, but I didn’t think about it until after closing the window.
Today, I realized I’d lost the ability to play videos through the Xbox Zune player after the update, and this WAS SO NOT COOL. So I got back onto chat support, this time getting in contact with Darragh in Ireland. What followed was a tech support chat that starts testy on my part and veers into an interview and a book sale, with me selling two copies of Peter the Wolf, one print copy to the tech, and the other a Kindle copy to the higher level tech “listening” in to our chat. The conversation got so twisted that near the end I asked for permission to do a copy-pasta of our tech chat. It’s too good not to share.
If you don’t notice it among the jargon and topics shifts, Darragh does fix the problem I came to him with, and then addresses another problem I’m having. So despite me having spent two DAYS talking to Microsoft tech support, I’m actually in a great mood. Apple, you only WISH you had customer service this awesome. (Amazon…just, no.)
So, without further ado, the TL;DR tech chat with all our typos and foul language unedited. (Sensitive readers are advised to avoid this whole thing or to cover their eyes with one hand, but peek through their fingers):
You are now chatting with ‘Darragh’.
Darragh: Hello, thank you for contacting Xbox Customer Support. My name is Darragh. Please give me a moment to review your question.
Darragh: Hey Zoe, what did you and Gina discuss yesterday and did she fix the issue with the language change?
Zoe: What happened was, we realized it was an update related erro that couldn’t be fixed at this time
Zoe: Sorry, I stepped out to make tea.
Darragh: Ha! That’s fine Zoe, and she really said it was update related? Are you signed into your account?
Zoe: No, we both agreed on that after goning through many, many steps. we tried…(cont)
Zoe: Reloading my profile, downloading my profile, deleting my profile and all related market data, and dowlading the profile again. So long as the account wasn’t connected to Live, all the menus were in English. The moment I connected to Live, main menus and secondary subs-menus are in Italian, and everything beleove that is back to English.
Zoe: Here on the PC yes. On the Xbox, I’m loged in with another account. Actually, that’s what I wanted to talk to you about today, my new-found problems with Zune.
Darragh: Ah you see I’m just having a look at your account and it appears to have an Italian address that is why a lot of the marketplace would be in Italian you see. Its is an account region issue, I can’t understand why Gina did not catch on to this to be honest. One moment
Zoe: Well no, you not aware of the full issue.-
Darragh: Ah I see, please continue
Zoe: You see before the Dashboard update, ALL the Xbox menus were in English, BECAUSE my langauge setting is in English. Makes since, cause I’m an American ex-pat in Italy. Which reminds me, you setting the stores language by Region is a terrible design choice that assumes ALL people in a region speak the same language. This DESPITE all your apps asking for which langauge we prefer.
Zoe: So in essance we get local apps in the right tongue, but the moment we have to visit the store or do tech support “Benvenuto!” Well that’s great…I can’t read or do anything with this unless I wait for my Italian husband to translate.
Darragh: Ah I understand Zoe, but this has happened to other users before and I have found an article that should help us fix this, now I don’t understand why the update changed this all of a sudden, but I have had this before on the old dashboard.
Zoe: All right, I’ll try it, but I want to make you aware, this is NOT the issue I’m contacting you about today.
Darragh: I know, you are contacting me about the Zune issue, but hey if we can solve both issues over chat today it would be better
Darragh: Clicki here and have a look at this article
Zoe: I wouldn’t complain if you did, no.
Zoe: Nope, that’s wrong.
Zoe: The language for my account is English too.
Darragh: The language on the account is English too?
Zoe: Echo-cho-o. Yes, the language for my account is English too. I can’t read it any other way.
Darragh: How about Xbox LIVE Marketplace content and content descriptions? Xbox LIVE subscription descriptions? Messages sent from the Xbox team, such as service notifications or promotions? And Spotlight and Events on the Xbox Dashboard?
Darragh: Are they all in Italian?
Zoe: Anything sent to me from you guys is based on the REGION. I’ve selected English repeatedly from the setting, and your store and receipts from the store come in Italian
Darragh: I understand that is because the of the region of the account is set to Italy, and I’m afraid afraid after checking the article that the one I sent you leads on to states that Italy only has Italian as a language option.
Darragh: *I said afraid twice, sorry about that
Zoe: And that, as I said, is a terrible choice that makes using the services much much harder on ex-pats (cont)
Darragh: So if all of the things I mentions above are in Italian that is the issue we are having, its only those areas of the dashboard that come up in Italian.
Zoe: I bought Win 7 Ultimate specifically so I could get my OS to swap from Italian to English. No other version would allow that. So you went to all the trouble of making region and language setting separate, only to blow it by making all online communication based on region, not on language.
Zoe: But NO, you’re still wrong on the Dashboard problem
Zoe: BEFORE the update, the main menua were STILL in English.
Zoe: NOW thaey are not. If I erase my account or start a new one which does not connect to live for your region setting to corrupt the profil, EVERYTHING is in English.
Darragh: I do realise that it is not the best for ex-pats like yourself and I wish there was a better way Zoe but from what you have told me that is the issue, I’m sorry if you believe I don’t understand but it is something I have dealt with a lot, all thats different is the fact that it was in english beforehand Zoe. Now the the menus would be in english when you are offline Zoe, as the console is set to English
Zoe: So no, this is not the store’s fault, and this WAS NOT LIKE THIS before the dashboard Update.
Darragh: I understand and recognise this, that is the only thing that is different with this case
Darragh: Now hear me out, bear with me for a moment while I type this out.
Zoe: YES, and me and Gina already resolved this last night as a problem with the update.
Zoe: No, I want to move on to my other problem
Darragh: Okay Zoe, my apologies I didn’t aim to frustrate you
Zoe: Mostly, you’re just irritating me and reminding me that even if I say “You’ve made a mistake,” You will say “I’m sorry, but we don’t plan to address the problem of you and a few hundred thousand X-pats.”
Darragh: It just that everything points to the accounts language settings that are set on Billing.microsoft.com
Zoe: Well gosh, thanks for that. Guess I’ll just have to accept NEVER buying anything through the Zune store, because you don’t care to work with us.
Darragh: Sorry, I never said anything like that Zoe. Let me just get you a guide to this other issue, I want to save you time, if you like we can also rollback the update and reinstall it, if it is an update issue maybe that will help for the language thing.
Darragh: I never wanted to frustrate you and I apologies completely I will move on to the other issue and see if I can find something to help
Zoe: No, I don’t want a rollback. As I said to Gina, I will wait for another update that fixes the menus on the main menu. I didn’t say it to Gina, but I will to you: I have almost no hope that Microsoft will ever admit they made a mistake in designing their stores, or that they will ever tyy to fix it so I can also shop there.
Darragh: But this is why I want to try and help fix this other issue, I don’t want you waiting around for a fix if it is something that can be fixed now.
Zoe: My other problem is another that I don’t expect you to fix. I want to make that clear. I just want to report the problem and hope you fix it quickly in the next update.
Zoe: Simply put, I can’t play videos from my own library. Whether from my connected PC’s Zune collection or from an attached USB key. After the update, Opening the video player from any menu leads to the Zune movie store. (Showing movies in the wrong language, of course.)
Darragh: Okay and what file format is the movies you are trying to play?
Darragh: Or are they mixed?
Zoe: There is no longer an option to watch videos from my memory device or from the network.
Darragh: Okay, so it would prompt to play them off the USB before the update?
Zoe: Yes, and there was a listing for PC and then another for PC (Zune Player)
Zoe: If I opened PC (Zune Player) all of my videos and songs were available.
Zoe: Zoe with the UPDATE, poof, “would you like to buy a movie?”
Zoe: Not sure where the word Zoe came from.
Zoe: I didn’t type that. Weird.
Darragh: Ha! Don’t worry about, there’s a lot of weird things about this chat
Zoe: Wow, I dyslexied Now to Zoe…good trick.
Zoe: No, just one weird thing…me.
Darragh: Happens to be all the time, not using the word Zoe instead of now, but generally a lot of other words
Zoe: Well so anywho, as you can see, the system is on the network, or else it wouldn’t be able to download profiles and log in for games and what not. But now the Zune Player seems crippled after the update.
Zoe: So it won’t read files from my PC or from my USB keys. (Even though my games will see the keys as storage devices.)
Darragh: One moment Zoe, I just want to check if there was something that was drastically changed after the update in regards to Zune Player.
Zoe: Take your time. I just remembered that tea I was making…thinking it might be ready now.
Darragh: Ah yeah, you go ahead, I will be a moment here
Zoe: So yeah, I’m back.
Zoe: No, I’m not. I totally lied. In fact, I’m not even here now. Ninja.
Darragh: Damn, I had something could of tried if you are back But your probably not going to be a fan of it.
Darragh: we could of tried*
Zoe: Back now.
Zoe: And what are you suggesting that I’m not going to be fan of. Because speaking as a 36-year-old fan of Twilight AND Justin Bieber, I think it’s pretty clear I have bad judgment.
Darragh: Cool, okay remember I had mentioned rolling back the update, we may need to do that at some stage
Darragh: Ha! To each there own in regards to Twilight and the Biebs
Zoe: Well, I guess we could roll it back, and then I’ll wait until the next Update to try again.
Darragh: Okay first off we will work on getting the USB to work, so do you know what format its in? FAT32 or NTFS?
Zoe: I didn’t mean to like the sparkles, by the way. I went into the first book saying “So I’m supposed to hate this. Grrr.” But thien by page 50 I was like “Oh EM GEE Edward is so squeelicious!”
Darragh: Awesome! Okay and how many Movies do you have on it?
Zoe: Always use Fat 32 cause NTFA screws up hubby’s mac from reading it right.
Darragh: Ah I see, personally I never used Mac so I wouldn’t know.
Zoe: Um…just a small collection of Teen Wold and My Little Pony episodes in Divx format.
Darragh: Do you have anything in AVI we could test?
Zoe: Teen Wolf, not Wold. That’s a different show, I think
Zoe: All the Divx files are avi.
Zoe: And they’ve all worked fin on the Xbox.
Darragh: Ah I see, what is everyone’s obsession with My little pony? Also do you have the option media update for the Xbox?
Zoe: I saw the whole Teen Wolf series using the USB key to store them, kinda like TiVo, but without the ads.
Darragh: Good idea
Zoe: One, is silly and self-aware of it’s silliness. Two, the main character is name TWILIGHT SPARKLE. I’m DHO_OMED to love the show just for that reason alone.
Darragh: Ha! One of the guys here on chat says he is a fan of it, I thought it was weird but he assures me its not.
Zoe: And three, yes, I have the optional media update. The divx files didn’t work until after I got that. Same for my AAC files from That Rat Bastard Company Who Shall Not Be Named.
Darragh: Ha! Anyway so the USB should be working in the system, just the dashboard doesn’t pick it up, odd.
Zoe: It has a character who breaks into musical numbers, and no one else does. The first time she does it, to other ponies are like “She’s not…” – “Yep, she is.” I almost died laughing.
Zoe: So, rollback?
Darragh: Ha! I have to admit what Conan and you have told me it sounds pretty class, also yep, its rollback time.
Darragh: What happens is we are going to strip the core pieces of the update and then reinstall them, not really a rollback per say (I doubt I typed that right) but it is pretty easy to do and can work wonders.
Zoe: It’s ace, really a great “pick me up” kind of show. Like snorting Pixie Stix and joyriding through Candy Land for half an hour. ^_^
Zoe: All righty, it’s sounds less painful than my sex change, so let’s do it.
Darragh: Ha! Zoe your possibly one of the coolest users I have come across in quite some time!
Darragh: Now the rollback is so obscure that it doesn’t even have a proper page so what we have to do is use this random article that mentions it as a step.
Darragh: Click here and go Solution 1
Zoe: Okie dokie!
Zoe: Oh hell what is this a Konami load code? This had better give me 30 men in Kontra or I’ll want my money back.
Zoe: Right, I’ll try this and be right back.
Darragh: So give it a shot, and hopefully it will fix the issue, I doubt it will fix the Italian-ness (Thats right, I make up words) but hopefully it will work for the Zune player
Darragh: Also isn’t it just called the Konami code?
Zoe: Hey, you can’t make up words unless you plan to become a writer. That’s a rule. And trust me, I was a writer, so I know.
Zoe: Also, Konami code is a lay term…for the plebes. *haughty sniff*
Darragh: I thought about becoming a writer actually, then I took an arrow to the knee (Skyrim reference if you played it)
Zoe: Console is resetting now. We’ll see what happens next.
Darragh: Awesome, fingers are definitely crossed here Zoe.
Darragh: Making it difficult to type
Zoe: I’ve not played it, but I saw the video with all the “former adventurers”
Zoe: Also listened to the dub step remix, freaking hilarious.
Darragh: Ha! Haven’t seen that yet to be honest, but will definitely look it up after work!
Zoe: And you really neet to take an arrow to the hand to stop you from being a writer. You can take one through the brain ans still do the job, though. Just look at me. Holes all through my head, and I’ve written 34 novels. =^D
Darragh: The novels thing, not the fact that you have holes in the head
Zoe: Both are true. I have holes cause my Nultiple sclerosis. And I’ve published 34…I’ve written 45…in four years. It’s roughly a million words per year.
Zoe: System has restarted and says “You need to update or you will not be able to connect to live.
Zoe: So, do I say yes or decline on this?
Darragh: Perfect, go ahead with the update
Darragh: Also wow! 34 books! What type of stuff do you write?
Zoe: Started the update.
Zoe: I’m a cross genre writer. I’ve wrriten light sci-fi fluff, and I’ve written a dark fantasy so disturbing, I lost friends over it. I’m in the midst of writing a YA adventure book, only me second YA attempt ever, so I’m a leetle nervous about getting the tone right.
Darragh: Really? If you don’t mind could I maybe get a name of one of your novels? I would love to have a look at it
Darragh: I’d love to be able to claim that I made a arrow to the knee joke with the author of a novel on Xbox chat!
Zoe: Nope, that rollback didn’t work. Apparently, there was some security update stuff that came with the dash, cause Live won’t let me on without the new dash. =^/
Zoe: Um…what do you normally like to read? That will help me steer you to something you won’t throw across the room after two pages.
Darragh: Well let me see, I’m a fan of George Orwell, but I have read a lot of stuff, I’m about to start reading H.P Lovecraft’s short stories after a lot of research but I mainly love anything that deals with mystery or sort of dystopian futures.
Zoe: Huh…well mI’m taking mystery to mean “the mysterious,” and not “whodunnit”?
Darragh: Yes, but as I said I will read everything and anything, I don’t get disturbed easily by the way so you don’t have to worry about that!
Zoe: And if you’r want sort of dystopin, I’d have to suggest Wake Up With the Kiemellians, a sci-fi story about a man who wakes up from a coma and discovered that Earth was invaded by aliens while he was unconcious. https://www.smashwords.com/books/view/63411
Darragh: Also could I get you to try another video file type, just to check? If it still doesn’t work I’d try another USB, just to rule everything out you know?
Darragh: Also thanks! Let me have a look into the book!
Zoe: I’m reluctant to offer the controversial title because the story features a relationship between the teenage main character, a victim of sex abuse, and his underage girlfriend. Like I said, I lost friends over “what I did” to a fictional little girl. =^/
Zoe: All right. Will try another video first, and then another USB key. This will take a few minutes. Hope you don’t mind waiting.
Darragh: Its not a problem Zoe
Darragh: Also I can understand, but I will probably end up tracking it down and reading it just to see why, you have caught my interest!
Zoe: Then you’re looking for Peter the Wolf by Zoe E. Whitten. Note the Amazon review of the guy who said he loved it, but it made him sick. He didn’t say that in the original review, but my other “friend” wrote a review daring other people to “like this filth.” So he chickened and edited his review. =^/
Darragh: Ha! This is definitely I have to read then, I have never read anything that would make me feel like that.
Zoe: Link, then: https://www.smashwords.com/books/view/73536
Zoe: Loading the other memory key now, just to make sure…
Darragh: Wow, Zoe consider this read. Also you have topped my list as the most interesting person I have ever talk to in Xbox Support, and I have talked to a lot of people
Zoe: Aw, thanks! I used to be a PC Tech, so I know how hard the job is, and I try to make this less painful for y’all when I can.
Zoe: And YES, the update rolback seems to have given me the ability to see the USB device, and there’s a video player button back in the menu. YAYZORZ.
Darragh: It worked! YAY!
Zoe: Very releived on that, cause I’ve been enjoying using the Xbox to watch my TV shows on instead of on my wimpy 19″ screen. It’s practically third world! (;_;)
Darragh: Ha! well I glad we got that working today Zoe, that’s one issue resolved!
Zoe: Very hapy to have it fixed, and as I told Gina yesterday, so long as the games play in English (they do) I’m not going to be upset of a few menus using the wrong words. =^)
Zoe: I will be looking for this to improve in the next update, and if not, I will want to update y’all, maybe make this an ongoing case.
Darragh: Are you sure you don’t want to take a crack at fixing this today Zoe, I have no problem if you want to wait and see if the update will fix, and I would love to hear from you again if you do so I will set up an ongoing case so we will have access to this transcript if you wish?
Zoe: Well, I’m not opposed to playing techie on my box to help you pin down possible solutions.
Zoe: But I’ll make it known, we don’t have to fix it for this chat to be considered a resolved issue.
Darragh: Sadly Gina was a member of the US team and I’m an Irish support agent so I was unable to view her chats (Don’t think I’m being lazy I honestly don’t) so I will have to get you to tell me if you have tried certain things, is that okay?
Zoe: Sure, absolutely.
Zoe: Pity you couldn’t read hers, cause she said I made her laugh a lot.
Zoe: I didn’t think I was THAT funny, but okay. =^)
Darragh: I also pity the fact I can’t read it
Darragh: But anyway let return to the article I gave near the start, I will get it for you again.
Darragh: Follow this guide
Darragh: Now this one has nothing to do with the Xbox console itself, it is the Live ID we are working with here
Darragh: Now it does show a table that says Italy only supports Italian but I never take that table as 100% fact, I have had a guy disprove it a before for Finland I believe.
Zoe: Well for me it only has a region setting. There’s no option at a language at all. And, if I can say, that is an assumption that’s harming you. Think of all the Chinese, Korean, African, and US and UK immigrants who can’t effectively use your services because you assumed everyone in Italy must be Italian speakers by default.
Darragh: I do realise this, and I have had this discussion many times with other users, it isn’t a topic I particularly like dealing with as it can generally be a hard message, but the best way to test to show that it may be a Live ID issue is to create a free Xbox Live account with a US made hotmail address, if it still comes up in Italian then it is definitely a update issue, but if it comes up in English then it is an account issue.
Darragh: But trust me on this it something we all think should be fixed here at Xbox chat.
Zoe: Well, but here’s my problem. I have two Live accounts now. Both are using a US based paypal account, but since my billing address is in Italy, my money being in US dollar from a US bank does me no good.
Zoe: You work with where I live, not with where my cash lives.
Zoe: And, now that I thinkl about it, I DID have a question about combining my Xbox and Phone accounts into one account.
Darragh: Yes, it is true, we can only accept payment from the bank the user’s region is originally from.
Darragh: Hopefully I can help with this other question?
Zoe: Because as it is now, I have two different gamerscores, and my Phone is set up wrong to be used with the new Xbox comapnion as well because the phone login and Xbox login have to match.
Zoe: So, I need to Make my Phone account the same as my Xbox account. They both use the same billing infomation either way.
Darragh: I take it you are using a Windows 7 phone or are you using one of the newly released apps that are on the Android or Iphone?
Zoe: Windows 7 phone, and LG Optimus 7 running the latest OS update.
Zoe: (Really loving it, by the by.)
Darragh: Cool, okay there is a way to fix this, and this is becoming a running theme today but we will need to completely reset the phone ( I don’t generally deal with Windows 7 phones but I do know this) You see the Windows 7 phone’s Live ID is set up at the beginning, if it is wrong we need to return to that initial set up, let me see if I can find a guide to this.
Darragh: Here it is
Zoe: Okie dokie. And being that I’m a long-time Windows user, I am TOTALLY used to “wipe and reload” as a default answer. X^D I go all the way back to the days of Windows 3 on DOS 4. I B a dinosaur.
Darragh: Ha! I never got to use those operating system, I’m too young I think my first computer was a Windows ME or a Windows 95
Darragh: Also please do check the warning on that page
Zoe: Ew, your fist Windows was ME. I… I weep for you.
Darragh: I know, even back then I knew it was terrible!
Zoe: I just got to the warning, and this does vex me slightly. I’ve purchased a browser, and a few games on this account. So I need to ask, politely….
Zoe: would it be possible for someone to transfer those purchases to my Xbox account and remove them from the Phone account?
Darragh: Hmm, personally I couldn’t but let me ask a supervisor, see what he has to say. Would it be okay if I leave for a moment?
Zoe: Talking the BEST OS even, Win 2K was bulletproof. I had a system run for a year straight, no reboots, no no shut downs, no blue screens. Just loved it so, so much.
Zoe: Yes, go ahead.
Darragh: Cool, one moment
Darragh: Okay, he says he wouldn’t know for certain but he doubts it is possible, Windows 7 phone has a chat support that may be able to help further with that one.
Zoe: Yeah, okay, I’ll make the pitch to them too, but if it’s a wing and a miss, I only had a few apps just yet. So it’s not time for “MY WHOLE LIFE IS IN THERE” drama yet…YAT.
Zoe: And I screwed up the punch line with a typo. So typical.
Darragh: Also Conan says he was a big fan of Windows 2000 as well
Darragh: Ha! Maybe it will work, if I had the power I would
Zoe: It was a great system. Conan has good taste in OSes. Though I gotta say, I’m really loving Win 7 Ultimate. Very nice OS
Zoe: And if you do buy a few books, you’ll end up covering the cost of the apps I need to replace. ^_^
Darragh: Ha! Considered it covered I’ll buy a paperback version of Peter the Wolf as well as Wake Up With the Kimellians
Darragh: Wait there is paper backs, right?
Zoe: Oh, for Paperback, you gotta go to Lulu. Sorry. But I have no choice in that. My only other option is Amazon’s Creatspace, and me and Amazon are not on good terms after they intentionally hid one of my books because a major publisher had just released a new book with the same name. Then they lied to me for two month and said it was a “glitch” and they “were investigating.” I had a friend working in Amazons warhouse who looked up my book and found it flagged as hidden. Amazon never answered him or me on why it couldn’t be unhidden. (>__>)
Darragh: Its a bit of a break from the norm so I’m completely okay with style, I also know another chat support agent who does a lot of reading (Has on of those Sony Reader things) I will tell her about the e-books, don’t worry I will do my best to get as many people to read as possible!
Darragh: Conan asked if its on Kindle store (I know you have the Amazon thing so probably not)
Darragh: Also its fine Zoe, I’m really enjoying this chat
Zoe: Well Peter the Wolf is on Kindle. Not all of my books are…but I’m going to be putting as many as I can back on at the end of December.
Zoe: YAY! Glad I’m not being “The Tech Support Customer From Hell.” =^D
Darragh: Cool, consider a copy sold to Conan then from Kindle!
Darragh: Oh god no your not!
Darragh: on Kindle*
Zoe: Conan, if I ever make it to Ireland, I owe you and Darragh both hugs and a pint each at the local pub.
Darragh: Ha! We will hold you to that Zoe
Zoe: It’s okay, I’m a natural hugger, and a lover of pubs. ^_^
Darragh: Then you would do fine in Ireland!
Zoe: I really do hope to come to Ireland one day. as an American Mutt, I’m part Irish. ^_^
Zoe: And part German, part Pennsylvania Dutch, and part Chocktaw. (That’s an Oklahoma Native American. The nonviolent ones, so nobody knows them.)
Darragh: Ha! Well you would be always welcome over Zoe, and we mean that
Zoe: Cool! Well so I guess I need to talk to the phone support chat. Do I do that through the phone or a brower like this?
Darragh: I believe that have a chat support option like this, let me track it down for you
Zoe: And I will say, I’ve had a blast talking with y’all. Never expected my books and My Little Pony to show up in a tech chat. But there you go. Brilliant.
Zoe: In fact if you don’t mind, I’d like to copy pasta this to a blog post. If that’s okay with you?
Darragh: Ha! Its definitely a first and of course you can Zoe, this transcript is yours to keep!
Zoe: I luv you gaiz. SRYSLY. <3 This here? This is real luv. You make me ashamed for ever owning an iPod Nano. X^D
Darragh: Ha! Well it was an absolute pleasure speaking to you Zoe! I have found the Chat support for Windows phone 7 by the way.
Darragh: Here it is!
Zoe: Great! Thank you! ^_^
Darragh: So I guess this is the end of our conversation I wish you the very best Zoe and the best of luck with Windows Phone!
Darragh: Wait if people see my chat log they will see my grammar mistakes!
Zoe: And I thank you so very much for making this a greatchat. =^)
Darragh: Thanks to you too Zoe!
Zoe: Oh, they aren't any worse than mine, and I'm a writer. So it's okay. =^D
Darragh: Its been an absolute pleasure and consider a few copies of your book sold!
Zoe: Buy, Darragh. And thanks for fixing the video player problem. =^* Smooches.
Darragh: I may even turn up on the a review site! Best of luck!
Darragh: Thank you for contacting Xbox Customer Support. To end your chat session please click the X above the chat window