An open email to Amazon customer support…

All right, I’m going to attempt this message without cussing because I would like a reply. At the same time, I will be posting this message on my blog as an open message. I don’t believe I’m the only person being affected by this problem, and I’m sure more people than me would like some straight answers on this topic.

I own a CyBook Gen3, a device I paid 395 Euros when it first came out. At your Mobipocket store, I purchased Twilight and New Moon. This week, I decided to get the third book, Eclipse, only to discover that you have pulled ALL of Ms. Meyer’s titles from your own bookstore. I’ve been forced to buy a Kindle copy because even with e-book locations where I COULD find a PRC copy for my e-reader, I was told that they couldn’t sell me the e-file because I’m not in the US.

What the fff–

But okay, today I download Kindle for PC and pay for a file that will be “delivered wirelelssly” to me. So now I’ve paid extra fees for AT&T and VAT, so I can get a copy of the MOBI file and put it on my e-reader…except, I apparently don’t actually get the file sent to my PC using Kindle for PC, because there are no new mobi files on my PC.

So look, I’m a legitimate Amazon/Mobipocket customer. I’m a regular buyer of books, DVDs, Music CDs and e-books. Go ahead, look through my recent purchases with Amazon.com, and Amazon.co.uk…see that? I’m a regular customer. I am no pirate. All I want is a legal way to read my e-book purchases on the e-reader of my choice. You people own Mobipocket, but apparently I’m no longer allowed to use that store to buy titles. So please, tell me what I have to do just to get this e-book onto my CyBook without resorting to a freakin’ torrent site?

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2 Responses to “An open email to Amazon customer support…”

  1. khkoehler Says:

    Twilight!?! You are more woman than I am!

    • Zoe Says:

      I’m near the very end of New Moon, and really loving it. I have had no complaint about the books, but the buillshit I’m going through to buy them…is it really so unfair of me to expect the right to read the entire series on the same device using the same file format?

      I just hope that one day, the publishers stop treating me like a criminal for daring to own an e-reader. I’m getting really tired of their attitude about e-books being a “worthless market.”

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